Cultivating indelible experiences for our guests is the goal within the hospitality industry. But isn’t that what we all want; a collection of exceptional moments connected together by the strings of our past? What then, makes one occasion so remarkable and yet allows another to slip by without notice?
About seven years ago I woke up to the realization that I was disconnected from my own life. The girl, who fresh out of college knew she could change the world, had vanished and was replaced by a moderately sedate adult going through the motions.
What changed? I got a passport. The company I’ve been with for the last twelve years moved me from my DORM (Director of Revenue Management) role in which I used Yield Management software, into a position in which I trained it. Not only was I passionate about the job, but all of North America had already been installed. I became Europe-girl.
Suddenly I found myself gallivanting around the globe like I owned it. I was picking the brains of some of the most talented DORMs in the business, spending birthdays in Rome, holidays in Greece and weekends in Amsterdam. I’d never felt so comfortable in my own skin; travel for me, became as necessary as air.
A distinctive whirl emanates from every cell in my body as I pass through an airport. It doesn’t matter if I’m flying to Barcelona or Western New York. The anticipatory rush of an itinerary that splashes me onto the canvas of a city I adore to play with the people I love is enough to render me temporarily silly…and very happy.
The key to indelible experiences lies in journey. It’s not about the photograph of Angkor Wat. It’s about the bus ride from Phnom Phen to Siem Reap. It’s about the squishy fruit I put in my mouth and want to spit out. It’s about the dog chasing the cat chasing the chicken across the dirt road.
Every experience is an opportunity to penetrating the realm of what makes us tick…and act upon it. What makes the difference between the remarkable and ho-hum? Asking the right question.
What makes you feel alive?